• Tally or ERP based accounting done at backend.
• GST TDS file creation, challan creation and filling.
• Includes - Billing, Bank reconciliation, payment support for regular payments.
• Voucher creation and checking at the back end and monthly checking of the bank file.

Accounts & Billings

• Preparing and distributing maintenance bills.
• Collection of payments (cheque dropbox or online; No Cash) and sending receipts (Online or print through our software).
• Attending to banking follow-ups(Passbook, Statement, FDs).
• Full accounting online (Full access to MC, only personal access to members).

Statutory and compliance

• Digitising all existing records as per M.C.S. Act 1960 and rules in 1961 (Charges may be applicable to make a building compliant, if it is not).
• Following up all registrar, BMC, Legal and Audit matters(Guidance on dealing with the matter to be provided by MC).
• Minute-ing meetings and writing out circulars.

Complaints / Letters & Notices

• Acknowledging, documenting and following up complaints (While SMI will rigorously follow up, onus of solutions is on the MC; SMI will only advice) .
• Maintaining online complaint register.
• Drafting & finalising of letters and notices.
• Initial Draft can be communicated via digital channel or dictated to RM via phone, can also give written copy / dictate to field executive (SMI RM can provide pre-drafted letters from our library if available) .

Vendor Management (Plumbers, Electricians, Security, Housekeeping, Etc.)

• Creating an exhaustive vendor list of the building’s existing vendors (Alternative vendors can be suggested on demand).
• Registering Complaints and follow up on closing (For BMC, Legal, Registrar, other major matters will require MC involvement & guidance).

Miscellaneous

• Checking up and following up stocks and supply of the building.
• Following up with security guard on any problems reported (complaints, suggestions, etc) or otherwise (meters, lighting, etc).